FAQs

  • How does the card work? – You enroll your client and give them their AccidentMeds card that can be used as payment for any generic, personal injury related prescriptions at any major pharmacy. There is no cost until the time of settlement.
  • How do clients get a copy of the pharmacy card? – Once you’ve have enrolled your client on our attorney portal, you can print the card or email it to your client directly. Our office will also send a hard copy in the mail to your client’s address.
  • How long does it take for a card to be activated? – Once we have received your submission and the signed lien and waiver or LOP, the card is activated within 24 hours (typically the card is active within 1-2 hours)  Note: We activate cards M-F 8:00-5:00 If you submit a client Friday afternoon, that card may not be active until Monday morning.
  • How does my client know if the card is active? They can check card status on our portal at keyhealth.net/patients/CardStatus
  • MY CLIENT’S CARD ISN’T WORKING! What should I do? – Please contact us at (888) 795-4367 option 1.  There is a preset limit and an expiration date on your patient’s card.  If they have exceeded that limit or expiration date, we will need you permission to increase the limit or extend the expiration. 
  • How do I know when my client has used the card? – You will receive a copy of the bill approx. a week after the DOS. You can also view bills and statements on our attorney portal.
  • What if the client exceeds the limit on the card? – There is a preset limit. If that client has exceeded that limit, we will contact the attorney to request an increase.  The limit can also be managed on our attorney portal.
  • How do you regulate the use of the card, so that the client can’t fill prescriptions unrelated to the case? There is a preset formulary that includes generic pain and psych medications.  If they try to fill prescriptions unrelated to the case, they will not be approved by the pharmacy.
  • Do you have a list of prices for the medications? – We do not provide any list because the price changes frequently due to many different factors such as fill date, NDC, drug manufacturer, pharmacy, and quantity.
  • Do you offer reductions? –   Once the case has settled, we will work with your office on a case by case basis.  You can submit settlement requests on our attorney portal, or email our collections department at collections@keyhealth.net
  • Do you bill the PIP? (for no fault states) No. We can only activate a card under a lien from your office once the PIP has been exhausted.

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